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Advanced Rules: Exclude certain countries, products, discount codes etc

How do you apply a condition based around the order's country, products, discount codes, Order Tags or Payment Gateway?

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Written by Musab Belahouel
Updated this week

Configuration -> Advanced Rules -> Add a new Rule

Set the Trigger to Order Country

Lets say I don't want to accept returns from El Salvador all you have to do is make Make changes to this section? for General options enabled and Allow returns disabled.

If you wish you can also couple this with another condition such as Selected return reason by enabling Enable checkbox to add multiple conditions.

Or, you might decide after realising that you can limit returns from El Salvador to In-Store Returns only to go with that option.

Similarly, if you want to only give Store Credit for returns on orders that have had a discount code applied all you have to do is change the trigger to Discount code, the value to whatever the code is e.g. "APRIL8" then enable Make changes to this section? in return options and enable Store Credit.

There are many different configurations you can put in place to simplify and streamline your returns. So, if there is a specific rule you want to put in place and aren't sure of how to do it feel free to reach out to us at [email protected]. We will be more than happy to help!

Finally just remember to click on save changes.

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