All CollectionsFAQsFAQsBy Rafael1 author·35 articlesCan I allow multiple returns on my orders?How do I remove items from a Return?How do I link my Returns Policy on my Portal?Returns - when are they added to the Report statistics?Can I change the status of a return without emailing my customers?Refunds on Exchange OrdersShopify Online Store 2.0 Compatible / CompatibilityDifferent IDs provided by ShopifyChanges to variant IDs - how does this affect Rich Returns?Does it look like an item has been returned twice?Dropshipping - FAQProduct Bundles / Kit / KitsReturn to Store link not workingProducts are being excluded for a return even if I have not added a product tag/product has no tagIs it possible to operate a marketplace-like solution with Rich Returns?Custom RMA numbers / Edit RMA numbersCan we customize the text on page...?Can multiple return labels be created for a return? (Dropshipping)CookiesCan returns be sent to multiple locations? Different Vendors scenario.If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?Can a return be started if an item has been refunded in Shopify?Brand SettingsCan we connect different stores to one Rich Returns dashboard?If an order is modified or canceled, is the order eligible for a return in Rich Returns?Deleted product / Issue processing returnCan I export my data?Incorrectly imported ordersCustom Items - ReturnsHow can I resend an email to a customer?Can I change the font on the Returns portal?Playbook for "non-matching" product tagsExcluding items based on product tags: I have a tag with two words. How do I write it exactly?Excluding items from being returned based on product tagsHow can I reserve inventory in Rich Returns?
