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Create your workspace and invite the people you work with.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Launch your customer portal

Integrate your returns portal

What information do customers need to submit a return on the portal?

Customize your Returns Portal

How can I customize my Customer email?

Understanding customer emails

Setting up emails to reduce support inquiries

Test how emails look

Orders with Phone Numbers

Default Return Reasons + Most Common Return Reasons

Testing a return

Integrate the returns portal into your store - Easy

Integrate / Embed the returns center into your store - Advanced

Photo Uploads Add-On / Let customers upload photos for a return

Force a specific language for your Portal by passing a URL Parameter

Return Reason: "Other."

Logo and Background Image Dimensions / Sizes

Can you create a Packing Slip for the customer?

Customize the language on your Returns Portal

Translations and Default Language

Communicate with your customers through your Returns Portal

Language Plugins: Weglot, Langify and more

How do I process returns in bulk?

Returns outside your general return timeframe

Adding a custom return method

Language of Admin / Merchant Dashboard

Does Rich Returns detect the delivery date for the return timeframe?

Shopify Site Speed Score / Store Speed Report

Linking your returns policy to the return portal

Order not found?

Multi-Language Customer Emails

Multi-Language Return Reasons

Automatic Refunds

Customer Journey and Questions

Getting Started

Onboarding Overview

Onboarding for Owners / CEOs

Onboarding for Warehouse Staff

Onboarding for Customer Support

Onboarding for Managers

Onboarding for Logistics Partners

Onboarding for Data Analysts

Onboarding for Finance Department

Onboarding

Complex E-Mail Workflows / Multiple receivers

Staff Workflow for Manual Prepaid Labels

Common Staff Workflows

EasyPost Integration

Shippo Integration

ShipStation Integration

Multiple / Multi-Carrier Support

Set up for Manual Prepaid Return Labels

Can I add multiple return addresses?

Labels - Weight and Price differences

How is the total weight of a return calculated?

EasyPost - Common Errors

Shippo - Common Errors

ShipStation - Common Errors

Miscellaneous - Common Errors

Specific Carrier Integrations

Can you use automatic prepaid return labels if the return requires approval?

Can customers pay for their own label?

How can I void a label that a customer did not use?

Can I track a shipment from the dashboard?

Commercial invoice: what information is displayed exactly?

Customs Declaration for International Shipments

Auto-Tracking

QR Code Labels

Understanding prepaid return labels

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Do I need my own carrier contract?

Can I use my own carrier contract with pre-negotiated rates?

Supported Platforms & Carriers

How to set up automated return labels?

Can we use Shopify Shipping for return labels?

The information included on Return Label

Change the return address on a prepaid label

Scan-based return labels

Pre-Paid and Post-Paid Carriers

Carrier or Drop-Off location

Can you upload a second document? For example, a commercial invoice

Can you add multiple box dimensions?

Can you add multiple shipping accounts/carriers?

Do we have to use prepaid labels when using Rich Returns?

Percentage-Based Restocking Fees

Missing Origin Country Code

UPS Integration

Australia Post Integration

Multiple-Carrier Integrations

Prepaid Labels

How does the Exchange Function work?

Variant Exchanges

Advanced or Collection Exchanges

Exchange Orders: Why is my Exchange Order free?

Creating Exchange Orders.

How is inventory handled in Rich Returns?

Are Exchange Orders created automatically?

Exchange Orders & Shopify Sales Statistics / Analytics

Different / Same Price Exchanges

Exchange Order - Order Confirmation

Exchange Order - Full Price / $0 price for items

Exchange Order - Shipping option / cost

Return Timeframe for Exchange Orders: when does it start counting?

Store-Wide Exchanges

Exchange and Return already exist?

Exchanges

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