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This Onboarding Series is intended to give you a head-start with our Platform.

Onboarding Overview

Onboarding for Owners / CEOs

Onboarding for Warehouse Staff

A Customer Support onboarding guide for Rich Returns.

Onboarding for Customer Support

Onboarding for Managers

Onboarding for Logistics Partners

Onboarding for Data Analysts

Onboarding for Finance Department

Onboarding

Create RichReturns account

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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Launch your customer portal

Integrate your returns portal

What information do customers need to submit a return on the portal?

Customize your Returns Portal

How can I customize my Customer email?

Understanding customer emails

Setting up emails to reduce support inquiries

Test how emails look

Orders with Phone Numbers

Default Return Reasons + Most Common Return Reasons

Testing a return

Integrate the returns portal into your store - Easy

Integrate / Embed the returns center into your store - Advanced

Photo Uploads Add-On / Let customers upload photos for a return

Force a specific language for your Portal by passing a URL Parameter

Return Reason: "Other."

Logo and Background Image Dimensions / Sizes

Can you create a Packing Slip for the customer?

Customize the language on your Returns Portal

Translations and Default Language

Communicate with your customers through your Returns Portal

Language Plugins: Weglot, Langify and more

How do I process returns in bulk?

Returns outside your general return timeframe

Adding a custom return method

Language of Admin / Merchant Dashboard

Does Rich Returns detect the delivery date for the return timeframe?

Shopify Site Speed Score / Store Speed Report

Linking your returns policy to the return portal

Order not found?

Multi-Language Customer Emails

Multi-Language Return Reasons

Automatic Refunds

Customer Journey and Questions

Getting Started

Complex E-Mail Workflows / Multiple receivers

Staff Workflow for Manual Prepaid Labels

Common Staff Workflows

EasyPost Integration

Shippo Integration

ShipStation Integration

Multiple / Multi-Carrier Support

Set up for Manual Prepaid Return Labels

Can I add multiple return addresses?

Labels - Weight and Price differences

How is the total weight of a return calculated?

EasyPost - Common Errors

Shippo - Common Errors

ShipStation - Common Errors

Miscellaneous - Common Errors

Specific Carrier Integrations

Can you use automatic prepaid return labels if the return requires approval?

Can customers pay for their own label?

How can I void a label that a customer did not use?

Can I track a shipment from the dashboard?

Commercial invoice: what information is displayed exactly?

Customs Declaration for International Shipments

Auto-Tracking

QR Code Labels

Understanding prepaid return labels

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Do I need my own carrier contract?

Can I use my own carrier contract with pre-negotiated rates?

Supported Platforms & Carriers

How to set up automated return labels?

Can we use Shopify Shipping for return labels?

The information included on Return Label

Change the return address on a prepaid label

Scan-based return labels

Pre-Paid and Post-Paid Carriers

Carrier or Drop-Off location

Can you upload a second document? For example, a commercial invoice

Can you add multiple box dimensions?

Can you add multiple shipping accounts/carriers?

Do we have to use prepaid labels when using Rich Returns?

Percentage-Based Restocking Fees

Missing Origin Country Code

UPS Integration

Australia Post Integration

Multiple-Carrier Integrations

Prepaid Labels

How does the Exchange Function work?

Variant Exchanges

Advanced or Collection Exchanges

Exchange Orders: Why is my Exchange Order free?

Creating Exchange Orders.

How is inventory handled in Rich Returns?

Are Exchange Orders created automatically?

Exchange Orders & Shopify Sales Statistics / Analytics

Different / Same Price Exchanges

Exchange Order - Order Confirmation

Exchange Order - Full Price / $0 price for items

Exchange Order - Shipping option / cost

Return Timeframe for Exchange Orders: when does it start counting?

Store-Wide Exchanges

Exchange and Return already exist?

Exchanges