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Returns - when are they added to the Report statistics?
Returns - when are they added to the Report statistics?
Andrej Janev avatar
Written by Andrej Janev
Updated over 6 months ago

That's a good one.

  1. In Rich Returns, the return will only be counted once - and that is from the moment of creation. Let's say a return is created in November, it will be counted towards the statistics for November.

  2. In Shopify's reporting, this return will be counted once it is resolved. So, let's say this same return was created in November. However, if resolved in December, it will be added in the reporting for December.

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