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Set up for Manual Prepaid Return Labels
Set up for Manual Prepaid Return Labels
Rafael Felsemburg avatar
Written by Rafael Felsemburg
Updated over 11 months ago

The following outlines the steps necessary to successfully send manually uploaded prepaid labels to your customers:

Setup

Since the label has to be uploaded manually, these types of returns cannot be auto-approved.

  • make sure that returns are NOT auto-approved (this is the default setting when installed)

    • Dashboard / Return-Settings / General / Disable "Automatically accept returns" / Click save

  • The corresponding email template is enabled

    • Dashboard / E-Mail Settings / Your customers / Select "Approved Return (Manually Uploaded Prepaid Label)" / check the settings

Note: if you use our Advanced Rules Builder and you have some returns with manual prepaid labels and others that do not you can also selectively auto-approve returns. For a start see Overview.

See over here for a detailed staff workflow to process returns with a manual prepaid label: Staff Workflow for Manual Prepaid Labels.

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