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Can customers pay for their own label?
Can customers pay for their own label?
Rafael Felsemburg avatar
Written by Rafael Felsemburg
Updated over 11 months ago

Not directly during the return process. If you have communicated a fee for a prepaid label to your customers or set a label fee in our dashboard, this fee is to be deducted from the final refund. This delivers the best customer experience based on our data.

Exchanges

A common workflow we see for exchanges is that merchants on the Premium Plan create an exchange draft order directly from the dashboard and add a shipping cost, then send the invoice to the customer.

Other

Another option is to add a product "Prepaid Label Fee" (or a similar name) with a fixed fee to your Shopify store and require customers to purchase this product in order to be eligible for a return / prepaid label. Staff can then simply check if a customer did indeed purchase this product before approving a return.

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