What is currently possible with the Advanced Rules builder?
Triggers based on order information
Order Country (is / is not)
Order Tag (is / is not)
Days since delivery (less than / more than)
Discount Code (is / is not)
Discount in Percent of Order Total (less than / more than)
Order Total of Original Order (less than / more than)
Payment Gateway used (is / is not)
Triggers based on customer input during returns process
Selected return action (exchange, store credit, refund, etc)
Selected return reason
Triggers based on products being returned
Product Tag
Product SKU
Discount in Percent of Product Price
Product Collections
Based on these triggers, returns can be...
*Allowed / Disallowed
*Return options adjusted (exchange / store credit / refund / etc)
Return methods adjusted (label / no label / in-store / etc)
Manual approval of returns, e.g. for faulty items
Auto approval of returns
Custom returns address, e.g. for different countries
Custom Label Fee (fixed)
Custom Restocking Fee (fixed, per item, percentage, percentage inc tax)
Stripe Payments
Return Timeframe
Customer Photo Upload (Add-On) for e.g. faulty items
Add customer note (Checkbox, Radio-button)
Carrier Preference
*Cannot be changed based on input during the return process (e.g. Selected return action or reason).
How does priority work?
Priority controls the order in which Advanced rules are checked. Priority 1 is the highest priority, meaning it will be checked first.
So, If we've got:
Black Friday - Exclusion (Priority 1)
Return Timeframe - 14 days (Priority 2)
Manual Approval for Faulty Items (Priority 3)
How it Works:
When a return is submitted, the system will first check if items match the Black Friday - Exclusion rule.
If it does not match it will check if it satisfies the Return Timeframe - 14 days rule.
It it does not match that one either, it moves on to Manual Approval for Faulty Items.
Why is this important to know?
If we had Return Timeframe - 14 days with a priority 1, even if an item was a Black Friday item they would still be able to return it because the system wouldn't go onto checking the next rule Black Friday - Exclusion is satisfied.
Important: the available return options for individual line items in a return can currently only be the same options for all items in the return and not different for individual items.