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Set an Extended Return Timeframe
Set an Extended Return Timeframe
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Christmas is coming up! A wonderful time of the year. You're wondering - can I set up an extended return timeframe for all orders created within a certain timeframe? Yes, and what follows are the steps in setting this up.

  1. Head over to Return settings -> Advanced Rules -> Add a new rule.

  2. Add a name. Example "Christmas Orders - Extended Return Timeframe".

  3. Choose the Order Date Range trigger from the dropdown menu.

  4. Select the order date range that you wish to extend the return timeframe for, e.g., Dec 1, 2023 - Dec 31, 2023 or all orders made in December.

  5. Go to Rule Effects and check the box next to Allow Returns.

  6. Go to Other Options and enable a Custom Return Timeframe. Input your desired timeframe for these orders and Save.

That's it! Now all orders made in December will have an extended return timeframe. To help you set this up more easily, we've also added Screenshots of the configuration below:

Step 1:

Step 2:

Step 3, 4:

Step 5:

Step 6:

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