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Different / Same Price Exchanges
Different / Same Price Exchanges
Rafael Felsemburg avatar
Written by Rafael Felsemburg
Updated over 11 months ago

Some merchants experiment with pricing, so the current price in the store might not be the same as on the original order of the return.

By default, if a customer in this scenario wants to exchange an item, the variants will appear as greyed out with a text "(Different Price)".

If you want to allow for exchanges even if the price of the new variant is higher then follow these steps:

  1. Navigate to Return Settings

  2. Click the tab for Variant-Exchanges

  3. Disable the option for "Enable Same-Price exchanges only"

  4. Click save

Note

We do not handle charging the customer for a higher price. This is handled by your staff e.g. through a draft order with an invoice being sent to the customer.

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