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Exchange Orders: Why is my Exchange Order free?
Exchange Orders: Why is my Exchange Order free?
Rafael Felsemburg avatar
Written by Rafael Felsemburg
Updated over 11 months ago

You created an exchange order, and you might be wondering why it is free, i.e., the prices of all of the line items are 0.00, equalling a total of, yes, that's right, 0.00?

This is because you have the option Create a Free Exchange Order enabled (✅) on your account (see screenshot below). Find this option when you head over to Dashboard ⏭️ Return Settings ⏭️ Variant Exchanges ⏭️ Create a Free Exchange.

As the text above points out, when you disable this setting, the exchange & draft orders created will be with full price line-items.

🔔 Important to note: Any outstanding balance will have to be collected manually, e.g. through an invoice of the draft order. 🔔

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