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Exchange Orders: Why is my Exchange Order free?

Written by Rafael Felsemburg
Updated over 10 months ago

You created an exchange order, and you might be wondering why it is free, i.e., the prices of all of the line items are 0.00, equalling a total of, yes, that's right, 0.00?

This is because you have the option Create a Free Exchange Order enabled (✅) on your account (see screenshot below). Find this option when you head over to Configuration ⏭️ Exchanges ⏭️ Exchange Orders ⏭️ Create a Free Exchange.

As the text above points out, when you disable this setting, the exchange & draft orders created will be with full price line-items.

🔔 Important to note: Any outstanding balance will have to be collected manually, e.g. through an invoice of the draft order. 🔔

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