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Return Timeframe for Exchange Orders: when does it start counting?
Return Timeframe for Exchange Orders: when does it start counting?
Rafael Felsemburg avatar
Written by Rafael Felsemburg
Updated over 11 months ago

You might be wondering when exactly does the return timeframe start counting? And that's a pretty good question.

To give it a proper answer - the time starts ticking from when the exchange order is

  • delivered.

  • or placed. This is a fallback in case your fulfillment does not store the delivery date on the Shopify order.

  • Note that this is the delivery date (or order date) of the exchange order, not the original order.

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