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Do we have to use prepaid labels when using Rich Returns?
Do we have to use prepaid labels when using Rich Returns?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Absolutely not. You can otherwise:

  • let the customer be responsible for shipping the item back

    • in this case you would provide the customer only the warehouse address to ship it back to

  • manually upload a prepaid label only for selected returns, e.g. faulty items

  • let the customer return in a local store

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