Tune in to learn how to present return reasons in all the languages your store supports — and help your customers express themselves even better!
First off, let's head over to Configuration (1) -> Returns (2) -> Manage Return Reasons (3) section, as shown in the screenshot below:
Image 1.
Next, a window will pop up, and that's the window where we manage all of our return reasons and their translations. Remember that you should have all the default return reasons from the beginning in the English language. For testing purposes, we're focusing on only one return reason. So, let's add one!
Image 2.
Image 3.
Once we save our return reason, that beauty should look like this:
Image 4.
Continue doing so until you have all your return reasons translated in German.
Image 5.
And that's it! We now have our return reason in English and German. We can always take a look at the Translations column to check the languages in which we have translated our return reason.
How does it work? All customers with the corresponding language as the chosen one in Shopify will see the return reason in that language. A complete Rich Returns experience in their native language.