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Exchange and Return already exist?
Exchange and Return already exist?
Rafael Felsemburg avatar
Written by Rafael Felsemburg
Updated over 11 months ago

Has your customer requested an exchange before and is now reporting that they have stumbled upon a message "Return already exists" when trying to create an exchange for an existing return? πŸ€”

πŸ’‘ Well, we've got the mystery solved behind this issue! In this case, it is most likely that the customer is requesting a return for the original order instead of initiating a return for the new exchange order, which is a new order in itself.

These are both different orders - original order + exchange order - so in this case, it's essential to differentiate and note the key differences between them. πŸ’‘

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