I bet you're wondering what's the best way to notify your customers, e.g. that you only do returns, no exchanges?

Or maybe you wondered what's the best way to keep your customers in the loop regarding your return policy? In some cases, you've just noticed a trend of identical cases piling up in customer support. What's the best way to inform your customers as well as reducing support workload?

Two words. Language customization. Yes, that's right. By leaving subtle, gentle, short but direct messages to your customers you will be doing yourself a huge favor. Find these settings by heading over from your Dashboard 👉🏻 Configrution 👉🏻 Returns. Learn how to customize the language on the portal here.

Example: Let's say you're only supporting Returns and not Exchanges at this point in time.

By editing the text, you can directly inform your customers that you only support Returns at this time.

Pro-tip: To link to your returns policy from your Rich Returns portal, head over to Returns portal -> Customizations. You will there find the option for a Return policy banner.

Simply fill in the URL and the policy text you would like to be displayed on the portal. Check the box to enable and voila - you'll have a link to your policy where customers can introduce themselves with your returns standards before proceeding with the process.