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Advanced Exchanges - allow customers to exchange for a different item.

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Yes, this highly requested feature has landed and is here to stay on Rich Returns!

Your customers can now request an exchange for a different item. And it has never been easier to do so. This section can be found when heading over from your Dashboard -> Exchanges -> Advanced Exchanges (tab).

For a quick overview of how this feature works and can be implemented, slide over to our presentation:

Good to know:

  • Advanced Exchanges are always assumed as even exchanges which means that the customer is not automatically charged/refunded for a price difference

  • While you can offer exchanges for cheaper/more expensive items, you need to manually charge or refund the price difference in this case.

  • We check the live inventory levels for the selected product on your Shopify store while the customer chooses an exchange.

Available on our Plus Plan subscription.

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