That's a good one. And yes, this is possible. How? Dive in deeper to find out.

First and foremost, let's head over to the Email settings (Dashboard -> Email settings -> Customers).

When there, we just need to make sure that the corresponding email template is turned off. Once we are sure this is done (similarly to the screenshot below), we can go ahead and change the status of the returns without the question of whether this will be sent to our customers hanging over our heads.

Pretty neat, huh? The team at Rich Returns has got your back.