All CollectionsFAQsFAQs35 articlesCan I allow multiple returns on my orders?Allow multiple returns on your orders.How do I remove items from a Return?Remove items from a Return - with ease.Returns - when are they added to the Report statistics?Refunds on Exchange OrdersShopify Online Store 2.0 Compatible / CompatibilityDifferent IDs provided by ShopifyChanges to variant IDs - how does this affect Rich Returns?Does it look like an item has been returned twice?Dropshipping - FAQReturn to Store link not workingProducts are being excluded for a return even if I have not added a product tag/product has no tagIs it possible to operate a marketplace-like solution with Rich Returns?Custom RMA numbers / Edit RMA numbersCan we customize the text on page...?Can multiple return labels be created for a return? (Dropshipping)CookiesCan returns be sent to multiple locations? Different Vendors scenario.If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?Can a return be started if an item has been refunded in Shopify?Brand SettingsCan we connect different stores to one Rich Returns dashboard?If an order is modified or canceled, is the order eligible for a return in Rich Returns?Deleted product / Issue processing returnCan I export my data?Incorrectly imported ordersCustom Items - ReturnsHow can I resend an email to a customer?Can I change the font on the Returns portal?Playbook for "non-matching" product tagsExcluding items based on product tags: I have a tag with two words. How do I write it exactly?How can I reserve inventory in Rich Returns?Learn more about our Out of Stock functionality which allows you to reserve inventory.How do I link my Returns Policy on my Portal?Direct your customers to your Returns Policy through the Portal.Can I change the status of a return without emailing my customers?Product Bundles / Kit / KitsExcluding items from being returned based on product tagsExclude items from being returned - the 'how' answered down below.
