All CollectionsGetting StartedGetting Started34 articlesLaunch your customer portalA quick tutorial on launching your Rich Returns customer-facing portal.Integrate your returns portalUse this article as your guide to integrate the returns portal into your website.Customize your Returns PortalTailor your Portal to blend right in with your brand color and style. How? More details in our tutorial down below.How can I customize my Customer email?Learn how to enable the feature and start creating beautiful customer email.Understanding customer emailsLearn the lifecycle of a return.Setting up emails to reduce support inquiriesLearn how to use email templates to your advantage - and reduce support inquiries.Testing a returnWondering how to test a return, now that you've set up? You're at the right spot.Integrate / Embed the returns center into your store - AdvancedPhoto Uploads Add-On / Let customers upload photos for a returnLearn how to enable the Photo Upload Add-On.Force a specific language for your Portal by passing a URL ParameterReturn Reason: "Other."Learn more about your customers' Return Reasons.Logo and Background Image Dimensions / SizesUseful information on image sizes and FAQs.Can you create a Packing Slip for the customer?Packing Slips for your customers.Customize the language on your Returns PortalLearn how to edit the text on your returns portal.Translations and Default LanguageLearn about Translations and how to set up your Default Language.Communicate with your customers through your Returns PortalHow do I process returns in bulk?Navigate through bulk return processing.Returns outside your general return timeframeLearn how you or your customers can add a return outside of your general return timeframe.Adding a custom return methodLearn how to add a custom return method.Does Rich Returns detect the delivery date for the return timeframe?Shopify Site Speed Score / Store Speed ReportLinking your returns policy to the return portalLearn how to link your returns policy in your returns portal.Order not found?Multi-Language Customer EmailsGain trust with customers around the globe.Multi-Language Return ReasonsA guide on setting your portal with return reasons in multiple languages.Automatic RefundsLearn how to put your refunds on Auto-Pilot.What information do customers need to submit a return on the portal?Test how emails lookStep into your customers' shoes - and see how your emails look like!Orders with Phone NumbersDefault Return Reasons + Most Common Return ReasonsA library of common return reasons we're familiar with.Integrate the returns portal into your store - EasyQuick and easy tutorial on integrating your Returns Portal into your store.Language Plugins: Weglot, Langify and moreLearn more about third-party translations and Rich Returns.Language of Admin / Merchant DashboardCustomer Journey and QuestionsLearn how you can add additional questions to your customers' return journey.
