# Rich Returns Support Center

> How can we help today?

## Getting Started

- [Launch your customer portal](https://support.richreturns.io/en/articles/9272543-launch-your-customer-portal.md): A quick tutorial on launching your Rich Returns customer-facing portal.
- [Integrate your returns portal](https://support.richreturns.io/en/articles/9272534-integrate-your-returns-portal.md): Use this article as your guide to integrate the returns portal into your website.
- [What information do customers need to submit a return on the portal?](https://support.richreturns.io/en/articles/9272520-what-information-do-customers-need-to-submit-a-return-on-the-portal.md)
- [Customize your Returns Portal](https://support.richreturns.io/en/articles/9272540-customize-your-returns-portal.md): Tailor your Portal to blend right in with your brand color and style. How? More details in our tutorial down below.
- [How can I customize my Customer email?](https://support.richreturns.io/en/articles/9272061-how-can-i-customize-my-customer-email.md): Learn how to enable the feature and start creating beautiful customer email.
- [Understanding customer emails](https://support.richreturns.io/en/articles/9272530-understanding-customer-emails.md): Learn the lifecycle of a return.
- [Setting up emails to reduce support inquiries](https://support.richreturns.io/en/articles/9272528-setting-up-emails-to-reduce-support-inquiries.md): Learn how to use email templates to your advantage - and reduce support inquiries.
- [Test how emails look](https://support.richreturns.io/en/articles/9272525-test-how-emails-look.md): Step into your customers' shoes - and see how your emails look like!
- [Orders with Phone Numbers](https://support.richreturns.io/en/articles/9272521-orders-with-phone-numbers.md)
- [Default Return Reasons + Most Common Return Reasons](https://support.richreturns.io/en/articles/9272536-default-return-reasons-most-common-return-reasons.md): A library of common return reasons we're familiar with.
- [Testing a return](https://support.richreturns.io/en/articles/9272542-testing-a-return.md): Wondering how to test a return, now that you've set up? You're at the right spot.
- [Integrate the returns portal into your store - Easy](https://support.richreturns.io/en/articles/9272531-integrate-the-returns-portal-into-your-store-easy.md): Quick and easy tutorial on integrating your Returns Portal into your store.
- [Integrate / Embed the returns center into your store - Advanced](https://support.richreturns.io/en/articles/9272533-integrate-embed-the-returns-center-into-your-store-advanced.md)
- [Photo Uploads Add-On / Let customers upload photos for a return](https://support.richreturns.io/en/articles/9272519-photo-uploads-add-on-let-customers-upload-photos-for-a-return.md): Learn how to enable the Photo Upload Add-On.
- [Force a specific language for your Portal by passing a URL Parameter](https://support.richreturns.io/en/articles/9272532-force-a-specific-language-for-your-portal-by-passing-a-url-parameter.md)
- [Return Reason: "Other."](https://support.richreturns.io/en/articles/9272537-return-reason-other.md): Learn more about your customers' Return Reasons.
- [Logo and Background Image Dimensions / Sizes](https://support.richreturns.io/en/articles/9272539-logo-and-background-image-dimensions-sizes.md): Useful information on image sizes and FAQs.
- [Can you create a Packing Slip for the customer?](https://support.richreturns.io/en/articles/9272516-can-you-create-a-packing-slip-for-the-customer.md): Packing Slips for your customers.
- [Customize the language on your Returns Portal](https://support.richreturns.io/en/articles/9272515-customize-the-language-on-your-returns-portal.md): Learn how to edit the text on your returns portal.
- [Translations and Default Language](https://support.richreturns.io/en/articles/9272514-translations-and-default-language.md): Learn about Translations and how to set up your Default Language.
- [Communicate with your customers through your Returns Portal](https://support.richreturns.io/en/articles/9272513-communicate-with-your-customers-through-your-returns-portal.md)
- [Language Plugins: Weglot, Langify and more](https://support.richreturns.io/en/articles/9272509-language-plugins-weglot-langify-and-more.md): Learn more about third-party translations and Rich Returns.
- [How do I process returns in bulk?](https://support.richreturns.io/en/articles/9272507-how-do-i-process-returns-in-bulk.md): Navigate through bulk return processing.
- [Returns outside your general return timeframe](https://support.richreturns.io/en/articles/9272506-returns-outside-your-general-return-timeframe.md): Learn how you or your customers can add a return outside of your general return timeframe.
- [Adding a custom return method](https://support.richreturns.io/en/articles/9272505-adding-a-custom-return-method.md): Learn how to add a custom return method.
- [Language of Admin / Merchant Dashboard](https://support.richreturns.io/en/articles/9272504-language-of-admin-merchant-dashboard.md)
- [Does Rich Returns detect the delivery date for the return timeframe?](https://support.richreturns.io/en/articles/9272503-does-rich-returns-detect-the-delivery-date-for-the-return-timeframe.md)
- [Shopify Site Speed Score / Store Speed Report](https://support.richreturns.io/en/articles/9272502-shopify-site-speed-score-store-speed-report.md)
- [Linking your returns policy to the return portal](https://support.richreturns.io/en/articles/9272501-linking-your-returns-policy-to-the-return-portal.md): Learn how to link your returns policy in your returns portal.
- [Order not found?](https://support.richreturns.io/en/articles/9272500-order-not-found.md)
- [Multi-Language Customer Emails](https://support.richreturns.io/en/articles/9272079-multi-language-customer-emails.md): Gain trust with customers around the globe.
- [Multi-Language Return Reasons](https://support.richreturns.io/en/articles/9272066-multi-language-return-reasons.md): A guide on setting your portal with return reasons in multiple languages.
- [Automatic Refunds](https://support.richreturns.io/en/articles/10365375-automatic-refunds.md): Learn how to put your refunds on Auto-Pilot.
- [Customer Journey and Questions](https://support.richreturns.io/en/articles/10513040-customer-journey-and-questions.md): Learn how you can add additional questions to your customers' return journey.

## Onboarding

- [Onboarding Overview](https://support.richreturns.io/en/articles/9272568-onboarding-overview.md): This Onboarding Series is intended to give you a head-start with our Platform.
- [Onboarding for Owners / CEOs](https://support.richreturns.io/en/articles/9272567-onboarding-for-owners-ceos.md): Onboarding support for Owners/CEOs
- [Onboarding for Warehouse Staff](https://support.richreturns.io/en/articles/9272545-onboarding-for-warehouse-staff.md)
- [Onboarding for Customer Support](https://support.richreturns.io/en/articles/9272551-onboarding-for-customer-support.md): A Customer Support onboarding guide for Rich Returns.
- [Onboarding for Managers](https://support.richreturns.io/en/articles/9272565-onboarding-for-managers.md): Onboarding geared at helping managers.
- [Onboarding for Logistics Partners](https://support.richreturns.io/en/articles/9272546-onboarding-for-logistics-partners.md)
- [Onboarding for Data Analysts](https://support.richreturns.io/en/articles/9272548-onboarding-for-data-analysts.md)
- [Onboarding for Finance Department](https://support.richreturns.io/en/articles/9272549-onboarding-for-finance-department.md)

## Common Staff Workflows

- [Complex E-Mail Workflows / Multiple receivers](https://support.richreturns.io/en/articles/9272497-complex-e-mail-workflows-multiple-receivers.md)
- [Staff Workflow for Manual Prepaid Labels](https://support.richreturns.io/en/articles/9272499-staff-workflow-for-manual-prepaid-labels.md)

## Prepaid Labels

- [EasyPost Integration](https://support.richreturns.io/en/articles/9272444-easypost-integration.md)
- [Shippo Integration](https://support.richreturns.io/en/articles/9272442-shippo-integration.md): Create labels with Shippo in a matter of minutes.
- [ShipStation Integration](https://support.richreturns.io/en/articles/9272441-shipstation-integration.md): Learn how to setup ShipStation and generate labels in an instant.
- [Multiple / Multi-Carrier Support](https://support.richreturns.io/en/articles/9272408-multiple-multi-carrier-support.md)
- [Set up for Manual Prepaid Return Labels](https://support.richreturns.io/en/articles/9272413-set-up-for-manual-prepaid-return-labels.md)
- [Can I add multiple return addresses?](https://support.richreturns.io/en/articles/9272082-can-i-add-multiple-return-addresses.md)
- [Labels - Weight and Price differences](https://support.richreturns.io/en/articles/9272415-labels-weight-and-price-differences.md)
- [How is the total weight of a return calculated?](https://support.richreturns.io/en/articles/9272416-how-is-the-total-weight-of-a-return-calculated.md)
- [EasyPost - Common Errors](https://support.richreturns.io/en/articles/9272401-easypost-common-errors.md)
- [Shippo - Common Errors](https://support.richreturns.io/en/articles/9272400-shippo-common-errors.md)
- [ShipStation - Common Errors](https://support.richreturns.io/en/articles/9272398-shipstation-common-errors.md)
- [Miscellaneous - Common Errors](https://support.richreturns.io/en/articles/9272397-miscellaneous-common-errors.md)
- [Specific Carrier Integrations](https://support.richreturns.io/en/articles/9272436-specific-carrier-integrations.md): Certain carriers only work through a specific integration. Find more about it here.
- [Can you use automatic prepaid return labels if the return requires approval?](https://support.richreturns.io/en/articles/9272425-can-you-use-automatic-prepaid-return-labels-if-the-return-requires-approval.md)
- [Can customers pay for their own label?](https://support.richreturns.io/en/articles/9272426-can-customers-pay-for-their-own-label.md)
- [How can I void a label that a customer did not use?](https://support.richreturns.io/en/articles/9272427-how-can-i-void-a-label-that-a-customer-did-not-use.md)
- [Can I track a shipment from the dashboard?](https://support.richreturns.io/en/articles/9272428-can-i-track-a-shipment-from-the-dashboard.md)
- [Commercial invoice: what information is displayed exactly?](https://support.richreturns.io/en/articles/9272429-commercial-invoice-what-information-is-displayed-exactly.md)
- [Customs Declaration for International Shipments](https://support.richreturns.io/en/articles/9272430-customs-declaration-for-international-shipments.md)
- [Auto-Tracking](https://support.richreturns.io/en/articles/9272431-auto-tracking.md): Learn how to set up Automatic Tracking to seamlessly track your returns.
- [QR Code Labels](https://support.richreturns.io/en/articles/9272432-qr-code-labels.md)
- [Understanding prepaid return labels](https://support.richreturns.io/en/articles/9272433-understanding-prepaid-return-labels.md)
- [USPS First-Class / Priority-Mail: choose cheapest rate based on weight](https://support.richreturns.io/en/articles/9272437-usps-first-class-priority-mail-choose-cheapest-rate-based-on-weight.md)
- [Do I need my own carrier contract?](https://support.richreturns.io/en/articles/9272438-do-i-need-my-own-carrier-contract.md)
- [Can I use my own carrier contract with pre-negotiated rates?](https://support.richreturns.io/en/articles/9272439-can-i-use-my-own-carrier-contract-with-pre-negotiated-rates.md)
- [Supported Platforms & Carriers](https://support.richreturns.io/en/articles/9272440-supported-platforms-carriers.md): A guide on the shipping platforms and carriers we support.
- [How to set up automated return labels?](https://support.richreturns.io/en/articles/9272445-how-to-set-up-automated-return-labels.md): Your go-to place for integration guides on setting up label generation.
- [Can we use Shopify Shipping for return labels?](https://support.richreturns.io/en/articles/9272422-can-we-use-shopify-shipping-for-return-labels.md)
- [The information included on Return Label](https://support.richreturns.io/en/articles/9272402-the-information-included-on-return-label.md)
- [Change the return address on a prepaid label](https://support.richreturns.io/en/articles/9272404-change-the-return-address-on-a-prepaid-label.md)
- [Scan-based return labels](https://support.richreturns.io/en/articles/9272407-scan-based-return-labels.md)
- [Pre-Paid and Post-Paid Carriers](https://support.richreturns.io/en/articles/9272410-pre-paid-and-post-paid-carriers.md)
- [Carrier or Drop-Off location](https://support.richreturns.io/en/articles/9272411-carrier-or-drop-off-location.md)
- [Can you upload a second document? For example, a commercial invoice](https://support.richreturns.io/en/articles/9272412-can-you-upload-a-second-document-for-example-a-commercial-invoice.md)
- [Can you add multiple box dimensions?](https://support.richreturns.io/en/articles/9272418-can-you-add-multiple-box-dimensions.md)
- [Can you add multiple shipping accounts/carriers?](https://support.richreturns.io/en/articles/9272419-can-you-add-multiple-shipping-accounts-carriers.md)
- [Do we have to use prepaid labels when using Rich Returns?](https://support.richreturns.io/en/articles/9272424-do-we-have-to-use-prepaid-labels-when-using-rich-returns.md)
- [Percentage-Based Restocking Fees](https://support.richreturns.io/en/articles/9272077-percentage-based-restocking-fees.md): Use percentages to accommodate your restocking fees to each situation.
- [Missing Origin Country Code](https://support.richreturns.io/en/articles/9583831-missing-origin-country-code.md): Solve the mystery behind the missing origin country code.
- [UPS Integration](https://support.richreturns.io/en/articles/9822389-ups-integration.md): Connect Rich Returns with UPS to start generating labels and track your returns.
- [Australia Post Integration](https://support.richreturns.io/en/articles/10006172-australia-post-integration.md): Learn how to integrate with your favorite Australian carrier!
- [Multiple-Carrier Integrations](https://support.richreturns.io/en/articles/10278569-multiple-carrier-integrations.md): We support multiple carrier integrations. Learn how easy it is to set this up.

## Exchanges

- [How does the Exchange Function work?](https://support.richreturns.io/en/articles/9272496-how-does-the-exchange-function-work.md)
- [Variant Exchanges](https://support.richreturns.io/en/articles/9272494-variant-exchanges.md): Learn how to enable and use exchanges for variants.
- [Advanced or Collection Exchanges](https://support.richreturns.io/en/articles/9272492-advanced-or-collection-exchanges.md): Allow your customers to exchange for products from a pre-set collection.
- [Exchange Orders: Why is my Exchange Order free?](https://support.richreturns.io/en/articles/9272481-exchange-orders-why-is-my-exchange-order-free.md)
- [Creating Exchange Orders.](https://support.richreturns.io/en/articles/9272493-creating-exchange-orders.md): Creating an Exchange Order from your dashboard with a click of a button.
- [How is inventory handled in Rich Returns?](https://support.richreturns.io/en/articles/9272489-how-is-inventory-handled-in-rich-returns.md)
- [Are Exchange Orders created automatically?](https://support.richreturns.io/en/articles/9272491-are-exchange-orders-created-automatically.md)
- [Exchange Orders & Shopify Sales Statistics / Analytics](https://support.richreturns.io/en/articles/9272487-exchange-orders-shopify-sales-statistics-analytics.md)
- [Different / Same Price Exchanges](https://support.richreturns.io/en/articles/9272486-different-same-price-exchanges.md)
- [Exchange Order - Order Confirmation](https://support.richreturns.io/en/articles/9272485-exchange-order-order-confirmation.md)
- [Exchange Order - Full Price / $0 price for items](https://support.richreturns.io/en/articles/9272484-exchange-order-full-price-0-price-for-items.md)
- [Exchange Order - Shipping option / cost](https://support.richreturns.io/en/articles/9272483-exchange-order-shipping-option-cost.md)
- [Return Timeframe for Exchange Orders: when does it start counting?](https://support.richreturns.io/en/articles/9272482-return-timeframe-for-exchange-orders-when-does-it-start-counting.md)
- [Store-Wide Exchanges](https://support.richreturns.io/en/articles/9272045-store-wide-exchanges.md): Upsell your customers by allowing them to exchange for any product from your catalogue.
- [Exchange and Return already exist?](https://support.richreturns.io/en/articles/9272480-exchange-and-return-already-exist.md)
- [Creating an exchange order with variant exchanges disabled?](https://support.richreturns.io/en/articles/9272478-creating-an-exchange-order-with-variant-exchanges-disabled.md)
- [Force overselling - how and where can I enable this option?](https://support.richreturns.io/en/articles/9272477-force-overselling-how-and-where-can-i-enable-this-option.md)
- [How are items restocked by default?](https://support.richreturns.io/en/articles/9272476-how-are-items-restocked-by-default.md)
- [Workaround for exchanging to other/different products](https://support.richreturns.io/en/articles/9272475-workaround-for-exchanging-to-other-different-products.md)
- [Can I start a return on the exchange order?](https://support.richreturns.io/en/articles/9272474-can-i-start-a-return-on-the-exchange-order.md)
- [There are no exchange items in this order?](https://support.richreturns.io/en/articles/9272473-there-are-no-exchange-items-in-this-order.md)
- [Reserving inventory on a draft order in Shopify](https://support.richreturns.io/en/articles/9272472-reserving-inventory-on-a-draft-order-in-shopify.md)
- [Can I specify the inventory location for Exchanges?](https://support.richreturns.io/en/articles/9272100-can-i-specify-the-inventory-location-for-exchanges.md): Choose the location where Rich Returns picks inventory.
- [Can I select the Inventory location for Variant Exchanges?](https://support.richreturns.io/en/articles/9272096-can-i-select-the-inventory-location-for-variant-exchanges.md)
- [Can I exclude same-size variants?](https://support.richreturns.io/en/articles/9272084-can-i-exclude-same-size-variants.md): You can now exclude same-size variants.
- [Automate Exchange Orders](https://support.richreturns.io/en/articles/10069852-automate-exchange-orders.md): Learn how to put your Exchange Orders creation on Auto-Pilot.
- [Gift Exchanges](https://support.richreturns.io/en/articles/10450770-gift-exchanges.md): An in-depth article on how Gift-Exchanges work in Rich Returns.

## Advanced Rules

- [Overview of Advanced Rules](https://support.richreturns.io/en/articles/9272498-overview-of-advanced-rules.md): Explore the possibilities of the Advanced Rules.
- [Advanced Rule: Free labels only for Damaged Goods](https://support.richreturns.io/en/articles/9272462-advanced-rule-free-labels-only-for-damaged-goods.md)
- [List of Payment Gateway Names](https://support.richreturns.io/en/articles/9272461-list-of-payment-gateway-names.md)
- [Advanced Rules: Combining multiple conditions.](https://support.richreturns.io/en/articles/9272056-advanced-rules-combining-multiple-conditions.md): Combine multiple conditions to fit your returns policy perfectly.
- [Rule for International Customers](https://support.richreturns.io/en/articles/9272449-rule-for-international-customers.md)
- [Set an Extended Return Timeframe](https://support.richreturns.io/en/articles/9272447-set-an-extended-return-timeframe.md): Learn how to set up an extended return timeframe for specific orders.
- [Rules based on Order Tags - what to look out for?](https://support.richreturns.io/en/articles/9272452-rules-based-on-order-tags-what-to-look-out-for.md)
- ["Sorry we're unable to offer you a return as your item\(s\) were on sale" - what does this mean?](https://support.richreturns.io/en/articles/9272451-sorry-we-re-unable-to-offer-you-a-return-as-your-item-s-were-on-sale-what-does-this-mean.md)
- [Advanced Rules: Custom Return Addresses](https://support.richreturns.io/en/articles/11204662-advanced-rules-custom-return-addresses.md): Return based on customer address/location
- [Advanced Rules: Exclude certain countries, products, discount codes etc](https://support.richreturns.io/en/articles/11204935-advanced-rules-exclude-certain-countries-products-discount-codes-etc.md): How do you apply a condition based around the order's country, products, discount codes, Order Tags or Payment Gateway?
- [Advanced Rules: Processing faulty/defective items and having Multiple Return Timeframes](https://support.richreturns.io/en/articles/11313600-advanced-rules-processing-faulty-defective-items-and-having-multiple-return-timeframes.md): How do you apply a condition to adjust the process to manual approval where an item is faulty? How do you apply multiple return timeframes?
- [Advanced Rules: Label Fee and Restocking Fee](https://support.richreturns.io/en/articles/11321311-advanced-rules-label-fee-and-restocking-fee.md): Rules based on Total Order Value. How do you apply a Label Fee or a Restocking Fee to Returns with an Order Value above a certain amount?

## Analytics

- [Adjusting for order date and what data am I getting exactly?](https://support.richreturns.io/en/articles/9272390-adjusting-for-order-date-and-what-data-am-i-getting-exactly.md): Analytics
- [Error in the Analytics Dashboard](https://support.richreturns.io/en/articles/9272394-error-in-the-analytics-dashboard.md)
- [I see a difference in the refund figure \(Analytics Dashboard vs. Export\)](https://support.richreturns.io/en/articles/9272391-i-see-a-difference-in-the-refund-figure-analytics-dashboard-vs-export.md)
- [Importing data into Excel does not work](https://support.richreturns.io/en/articles/9272393-importing-data-into-excel-does-not-work.md)
- [Analytics: Exporting your data for further analysis \(CSV\)](https://support.richreturns.io/en/articles/11219723-analytics-exporting-your-data-for-further-analysis-csv.md)

## Advanced Features

- [Customer Incentives](https://support.richreturns.io/en/articles/9272035-customer-incentives.md): Incentivize your customers with additional bonuses for exchanges and store credit and boost your revenue.
- [ResolutionHub - Change Return Resolution](https://support.richreturns.io/en/articles/9272041-resolutionhub-change-return-resolution.md): Introducing our ResolutionHub - change return resolutions in your dashboard.
- [How can I enable integrated Store Credit?](https://support.richreturns.io/en/articles/9272063-how-can-i-enable-integrated-store-credit.md): Enable store credit in Rich Returns to keep your customers spending in your store.
- [Recording / Requiring Serial Numbers from Customers for High-Value Items](https://support.richreturns.io/en/articles/9272384-recording-requiring-serial-numbers-from-customers-for-high-value-items.md)
- [Allow Unpaid and Unfulfilled orders to be returned](https://support.richreturns.io/en/articles/9272385-allow-unpaid-and-unfulfilled-orders-to-be-returned.md)

## Billing and Account

- [User permissions](https://support.richreturns.io/en/articles/9272310-user-permissions.md)
- [Number of Returns / Monthly Quota](https://support.richreturns.io/en/articles/9272349-number-of-returns-monthly-quota.md)
- [I was billed during the free trial](https://support.richreturns.io/en/articles/9272350-i-was-billed-during-the-free-trial.md)
- [I was billed without subscribing](https://support.richreturns.io/en/articles/9272351-i-was-billed-without-subscribing.md)
- [Why have I been billed after I uninstalled the app?](https://support.richreturns.io/en/articles/9272352-why-have-i-been-billed-after-i-uninstalled-the-app.md)
- [How do I uninstall the app / cancel my Subscription?](https://support.richreturns.io/en/articles/9272353-how-do-i-uninstall-the-app-cancel-my-subscription.md)
- [Do unused returns roll over into the next month?](https://support.richreturns.io/en/articles/9272354-do-unused-returns-roll-over-into-the-next-month.md)
- [Will my plan be upgraded automatically once I use up my included returns quota?](https://support.richreturns.io/en/articles/9272355-will-my-plan-be-upgraded-automatically-once-i-use-up-my-included-returns-quota.md)
- [Updated: Shopify Usage Charges](https://support.richreturns.io/en/articles/9272356-updated-shopify-usage-charges.md)
- [Billing for extra returns / Shopify usage-charge limit / No additional returns possible](https://support.richreturns.io/en/articles/9272358-billing-for-extra-returns-shopify-usage-charge-limit-no-additional-returns-possible.md)
- [Can I upgrade/downgrade during a billing period?](https://support.richreturns.io/en/articles/9272359-can-i-upgrade-downgrade-during-a-billing-period.md)
- [How do I change plans? Do I have to uninstall and reinstall the app?](https://support.richreturns.io/en/articles/9272360-how-do-i-change-plans-do-i-have-to-uninstall-and-reinstall-the-app.md)
- [I have been logged out of the app. Where is my username/password / E-Mail login?](https://support.richreturns.io/en/articles/9272362-i-have-been-logged-out-of-the-app-where-is-my-username-password-e-mail-login.md)
- [Can I install Rich Returns alongside another return app? Smoothly transitioning to Rich Returns](https://support.richreturns.io/en/articles/9272363-can-i-install-rich-returns-alongside-another-return-app-smoothly-transitioning-to-rich-returns.md)
- [Your Subscription plan: Enabling Add-Ons](https://support.richreturns.io/en/articles/11204806-your-subscription-plan-enabling-add-ons.md): How do I enable Customer photo uploads?
- [Can I pause my subscription?](https://support.richreturns.io/en/articles/11479592-can-i-pause-my-subscription.md)

## API & Integrations

- [Stripe Integration](https://support.richreturns.io/en/articles/9272043-stripe-integration.md): Use the power of our Stripe integration to charge your customers for exchanges and label costs.
- [Shopify Sync](https://support.richreturns.io/en/articles/9272102-shopify-sync.md): Build a bridge between Rich Returns and Shopify.
- [Gorgias: Setup & Integration](https://support.richreturns.io/en/articles/9272195-gorgias-setup-integration.md): Read more on how to setup your Gorgias.
- [ShipBob issue for Shopify POS orders & workaround](https://support.richreturns.io/en/articles/9272371-shipbob-issue-for-shopify-pos-orders-workaround.md)
- [API Rate Limit](https://support.richreturns.io/en/articles/9272373-api-rate-limit.md)
- [Do you integrate with ....?](https://support.richreturns.io/en/articles/9272377-do-you-integrate-with.md)
- [How to send an email with Klaviyo?](https://support.richreturns.io/en/articles/9272378-how-to-send-an-email-with-klaviyo.md)
- [Klaviyo: Setup & Integration](https://support.richreturns.io/en/articles/9272380-klaviyo-setup-integration.md)
- [Zendesk Compatibility](https://support.richreturns.io/en/articles/9272381-zendesk-compatibility.md)
- [API Integration - CRM - ERP - 3PL - Analytics](https://support.richreturns.io/en/articles/9272383-api-integration-crm-erp-3pl-analytics.md)
- [Canada Post Integration](https://support.richreturns.io/en/articles/10085631-canada-post-integration.md): Learn how to set up your Canada Post integration for label generation.
- [ShipStation Auto-Tracking](https://support.richreturns.io/en/articles/10265445-shipstation-auto-tracking.md): Learn how to enable Auto-Tracking for ShipStation and always be in the know.
- [EasyPost Auto-Tracking](https://support.richreturns.io/en/articles/10438647-easypost-auto-tracking.md): Learn how to configure Auto-Tracking for EasyPost and enjoy the automation!
- [Shippo Auto-Tracking](https://support.richreturns.io/en/articles/10438873-shippo-auto-tracking.md): Configure your Shippo integration to automatically change the status of your returns!
- [How do I remove intercom from my Rich Returns customer portal?](https://support.richreturns.io/en/articles/11584589-how-do-i-remove-intercom-from-my-rich-returns-customer-portal.md)
- [How to Set Up and Use the Rich Returns Webhook?](https://support.richreturns.io/en/articles/15704597-how-to-set-up-and-use-the-rich-returns-webhook.md)

## Recommendations

- [A customer missed the return timeframe. What should I do?](https://support.richreturns.io/en/articles/9272311-a-customer-missed-the-return-timeframe-what-should-i-do.md)
- [A customer returned a product that's not on their return request?](https://support.richreturns.io/en/articles/9272312-a-customer-returned-a-product-that-s-not-on-their-return-request.md)

## FAQs

- [Can I allow multiple returns on my orders?](https://support.richreturns.io/en/articles/9272088-can-i-allow-multiple-returns-on-my-orders.md): Allow multiple returns on your orders.
- [How do I remove items from a Return?](https://support.richreturns.io/en/articles/9272192-how-do-i-remove-items-from-a-return.md): Remove items from a Return - with ease.
- [How do I link my Returns Policy on my Portal?](https://support.richreturns.io/en/articles/9272194-how-do-i-link-my-returns-policy-on-my-portal.md): Direct your customers to your Returns Policy through the Portal.
- [Returns - when are they added to the Report statistics?](https://support.richreturns.io/en/articles/9272313-returns-when-are-they-added-to-the-report-statistics.md)
- [Can I change the status of a return without emailing my customers?](https://support.richreturns.io/en/articles/9272314-can-i-change-the-status-of-a-return-without-emailing-my-customers.md)
- [Refunds on Exchange Orders](https://support.richreturns.io/en/articles/9272315-refunds-on-exchange-orders.md)
- [Shopify Online Store 2.0 Compatible / Compatibility](https://support.richreturns.io/en/articles/9272316-shopify-online-store-2-0-compatible-compatibility.md)
- [Different IDs provided by Shopify](https://support.richreturns.io/en/articles/9272317-different-ids-provided-by-shopify.md)
- [Changes to variant IDs - how does this affect Rich Returns?](https://support.richreturns.io/en/articles/9272318-changes-to-variant-ids-how-does-this-affect-rich-returns.md)
- [Does it look like an item has been returned twice?](https://support.richreturns.io/en/articles/9272319-does-it-look-like-an-item-has-been-returned-twice.md)
- [Dropshipping - FAQ](https://support.richreturns.io/en/articles/9272320-dropshipping-faq.md)
- [Product Bundles / Kit / Kits](https://support.richreturns.io/en/articles/9272322-product-bundles-kit-kits.md)
- [Return to Store link not working](https://support.richreturns.io/en/articles/9272324-return-to-store-link-not-working.md)
- [Products are being excluded for a return even if I have not added a product tag/product has no tag](https://support.richreturns.io/en/articles/9272325-products-are-being-excluded-for-a-return-even-if-i-have-not-added-a-product-tag-product-has-no-tag.md)
- [Is it possible to operate a marketplace-like solution with Rich Returns?](https://support.richreturns.io/en/articles/9272327-is-it-possible-to-operate-a-marketplace-like-solution-with-rich-returns.md)
- [Custom RMA numbers / Edit RMA numbers](https://support.richreturns.io/en/articles/9272329-custom-rma-numbers-edit-rma-numbers.md)
- [Can we customize the text on page...?](https://support.richreturns.io/en/articles/9272332-can-we-customize-the-text-on-page.md)
- [Can multiple return labels be created for a return? \(Dropshipping\)](https://support.richreturns.io/en/articles/9272334-can-multiple-return-labels-be-created-for-a-return-dropshipping.md)
- [Cookies](https://support.richreturns.io/en/articles/9272335-cookies.md)
- [Can returns be sent to multiple locations? Different Vendors scenario.](https://support.richreturns.io/en/articles/9272336-can-returns-be-sent-to-multiple-locations-different-vendors-scenario.md)
- [If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?](https://support.richreturns.io/en/articles/9272337-if-the-order-in-shopify-does-not-have-a-delivered-event-is-the-return-timeframe-open-indefinitely.md)
- [Can a return be started if an item has been refunded in Shopify?](https://support.richreturns.io/en/articles/9272339-can-a-return-be-started-if-an-item-has-been-refunded-in-shopify.md)
- [Brand Settings](https://support.richreturns.io/en/articles/9272340-brand-settings.md)
- [Can we connect different stores to one Rich Returns dashboard?](https://support.richreturns.io/en/articles/9272341-can-we-connect-different-stores-to-one-rich-returns-dashboard.md)
- [If an order is modified or canceled, is the order eligible for a return in Rich Returns?](https://support.richreturns.io/en/articles/9272342-if-an-order-is-modified-or-canceled-is-the-order-eligible-for-a-return-in-rich-returns.md)
- [Deleted product / Issue processing return](https://support.richreturns.io/en/articles/9272343-deleted-product-issue-processing-return.md)
- [Can I export my data?](https://support.richreturns.io/en/articles/9272344-can-i-export-my-data.md)
- [Incorrectly imported orders](https://support.richreturns.io/en/articles/9272345-incorrectly-imported-orders.md)
- [Custom Items - Returns](https://support.richreturns.io/en/articles/9272346-custom-items-returns.md)
- [How can I resend an email to a customer?](https://support.richreturns.io/en/articles/9272347-how-can-i-resend-an-email-to-a-customer.md)
- [Can I change the font on the Returns portal?](https://support.richreturns.io/en/articles/9272348-can-i-change-the-font-on-the-returns-portal.md)
- [Playbook for "non-matching" product tags](https://support.richreturns.io/en/articles/9272522-playbook-for-non-matching-product-tags.md)
- [Excluding items based on product tags: I have a tag with two words. How do I write it exactly?](https://support.richreturns.io/en/articles/9272523-excluding-items-based-on-product-tags-i-have-a-tag-with-two-words-how-do-i-write-it-exactly.md)
- [Excluding items from being returned based on product tags](https://support.richreturns.io/en/articles/9272524-excluding-items-from-being-returned-based-on-product-tags.md): Exclude items from being returned - the 'how' answered down below.
- [How can I reserve inventory in Rich Returns?](https://support.richreturns.io/en/articles/10211416-how-can-i-reserve-inventory-in-rich-returns.md): Learn more about our Out of Stock functionality which allows you to reserve inventory.

## Technical Topics

- [Can I submit order information via URL to directly start a return?](https://support.richreturns.io/en/articles/9272367-can-i-submit-order-information-via-url-to-directly-start-a-return.md)
- [Adding a Return link to your Shopify order-confirmation email](https://support.richreturns.io/en/articles/9272365-adding-a-return-link-to-your-shopify-order-confirmation-email.md)
- [Auto-Fill Fields / Deep-link returns - Order number & email in URL](https://support.richreturns.io/en/articles/9272517-auto-fill-fields-deep-link-returns-order-number-email-in-url.md)

## Integrations with other Apps

- [Bundle Builder App](https://support.richreturns.io/en/articles/9272368-bundle-builder-app.md)
- [Bold Subscriptions V2](https://support.richreturns.io/en/articles/9272370-bold-subscriptions-v2.md)

## API Documentation

- [Introduction to our API](https://support.richreturns.io/en/articles/9272307-introduction-to-our-api.md)
- [Authentication](https://support.richreturns.io/en/articles/9272305-authentication.md)
- [Errors](https://support.richreturns.io/en/articles/9272304-errors.md)
- [Pagination](https://support.richreturns.io/en/articles/9272303-pagination.md)
- [Versioning](https://support.richreturns.io/en/articles/9272301-versioning.md)
- [Rate limits](https://support.richreturns.io/en/articles/9272299-rate-limits.md)
- [Changelog](https://support.richreturns.io/en/articles/9272298-changelog.md)
- [Technical Support & Integrations](https://support.richreturns.io/en/articles/9272297-technical-support-integrations.md)
- [GET - List all returns](https://support.richreturns.io/en/articles/9272295-get-list-all-returns.md): Retrieves a list of returns
- [GET - Retrieve a return](https://support.richreturns.io/en/articles/9272293-get-retrieve-a-return.md): Retrieves a specific return.
- [POST - Approve a return](https://support.richreturns.io/en/articles/9272292-post-approve-a-return.md): Approves a return and executes routine actions such as sending email
- [POST - Ship a return](https://support.richreturns.io/en/articles/9272291-post-ship-a-return.md): Ships a return and executes routine actions such as sending email
- [POST - Receive a return](https://support.richreturns.io/en/articles/9272290-post-receive-a-return.md): Receives a return and executes routine actions such as sending email
- [POST - Resolve a return](https://support.richreturns.io/en/articles/9272288-post-resolve-a-return.md): Resolves a return and executes routine actions such as sending email
- [POST - Reject a return](https://support.richreturns.io/en/articles/9272287-post-reject-a-return.md): Rejects a return and executes routine actions such as sending email
- [PUT - Update a return](https://support.richreturns.io/en/articles/9272286-put-update-a-return.md): Updates selected attributes of a return

## Status pages

- [Status Pages](https://support.richreturns.io/en/articles/9272308-status-pages.md)

## Shop App & Rich Returns: FAQs

- [What is the Shop app?](https://support.richreturns.io/en/articles/10175412-what-is-the-shop-app.md)
- [What is the Rich Returns Shop Mini?](https://support.richreturns.io/en/articles/10175425-what-is-the-rich-returns-shop-mini.md)
- [What is the partnership between Shop and Rich Returns?](https://support.richreturns.io/en/articles/10175402-what-is-the-partnership-between-shop-and-rich-returns.md)
- [I didn’t realize I was selling my products in the Shop app. How does this happen?](https://support.richreturns.io/en/articles/10175416-i-didn-t-realize-i-was-selling-my-products-in-the-shop-app-how-does-this-happen.md)
- [I already have the Rich Returns Shop Mini set up in the Rich Returns admin panel. How will it show up in the Shop app?](https://support.richreturns.io/en/articles/10175441-i-already-have-the-rich-returns-shop-mini-set-up-in-the-rich-returns-admin-panel-how-will-it-show-up-in-the-shop-app.md)
- [What does this look like in the Shop app?](https://support.richreturns.io/en/articles/10175448-what-does-this-look-like-in-the-shop-app.md)
- [How much does this new feature cost me?](https://support.richreturns.io/en/articles/10175451-how-much-does-this-new-feature-cost-me.md)
- [How do I make changes to the return flow that is displayed in the Shop app?](https://support.richreturns.io/en/articles/10175455-how-do-i-make-changes-to-the-return-flow-that-is-displayed-in-the-shop-app.md)
- [Why was this enabled for me?](https://support.richreturns.io/en/articles/10175460-why-was-this-enabled-for-me.md)
- [How do I deactivate the Rich Returns Shop Mini?](https://support.richreturns.io/en/articles/10175464-how-do-i-deactivate-the-rich-returns-shop-mini.md)
- [What should I expect in terms of results?](https://support.richreturns.io/en/articles/10175469-what-should-i-expect-in-terms-of-results.md)
- [Who do I contact if I need more information?](https://support.richreturns.io/en/articles/10175475-who-do-i-contact-if-i-need-more-information.md)
- [Enable Shop Mini Extension](https://support.richreturns.io/en/articles/10154036-enable-shop-mini-extension.md): Learn how to enable the Shop Mini integration to allow your customers to return directly from Shopify's Shop!